For agencies and tour operators

Your client stays your client

We operate in Colombia for travel agents worldwide. We work to clear terms, set out in writing, and the first one matters most: whoever comes through a partner stays with that partner.

Our commitment

Eight rules we sign up to

These are not good intentions: they are the terms we accept in writing before we handle the first booking file.

01
Client ownership
The traveler who reaches us through a partner is, and remains, the partner's client. We do not contact them outside the program, we do not sell to them directly and we do not add them to our own campaigns, either during the trip or after it.
02
Net and confidential rates
We quote net. The margin the partner applies is the partner's own decision, is never discussed with the traveler and appears on no document the traveler receives.
03
White label
Itineraries, vouchers and documentation can be issued under the partner's brand. On the ground we are your operator, not a second agency competing for the client.
04
A named coordinator
Every account has a coordinator with a name and a direct line, available while the trip is running and not only during the sales stage.
05
Our own operation on the ground
We are a travel agency and tour operator registered in the Registro Nacional de Turismo (Colombia's National Tourism Registry). We operate directly in Colombia: the partner is not buying from a middleman who resells.
06
Confidentiality
Your travelers' data is used solely to operate the trip contracted. We do not pass it on, we do not cross-reference it with other accounts and we do not feed it into any commercial database of our own.
07
Full documentation up front
Registro Nacional de Turismo listing, NIT tax ID, chamber of commerce certificate and formal invoicing available before signing, without having to ask twice.
08
A written agreement
Commercial terms, client ownership and deadlines are signed before the first booking file. Nothing is left to a verbal agreement.

The rule we do not negotiate

We never poach a partner's client

It is the condition on which a relationship lasting years is built. A stolen client is won once; a partner who trusts you sends travelers all season long.

Let's talk as partners

How we work with agencies